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Want Loyal Customers? Use Social Theory To Design IT Services

The IT department must demonstrate it is listening, and the business units must show they’re making the effort to communicate their wants and needs.

This allows IT systems to find natural alignment with the business needs, rather than being force-fit from above.

Gerhard Conradie: Managing Director of Evolv Networks.



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Why IT Service Management?

Adopting cutting-edge tech, reducing costs and ensuring good governance are some of the many good reasons to adopt an ITSM strategy. But it is fundamentally designed to help align IT systems to what the business, not the IT department needs, says Gerhard Conradie, MD of Evolv Networks.


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Manufacturers: Hackers Ultimately Aim To Control Your Shop Floor

Neither anti-virus programs nor firewalls are effective at constantly blocking common attacks on the manufacturing industry, says Gerhard Conradie, MD of Evolv Networks.

The greatest risks to your manufacturing business may come down to simple permission errors or server misconfigurations that can be prevented by analysing the threats, understanding the potential impact and defining necessary security controls.


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Cloud file data requires backups?

There are many ways data can be lost. Sometimes technology just fails. Computers freeze and backup copies are lost. Servers crash and the information contained is lost. These are all potential sources of data loss which are normally associated with on-premises file storage systems, and unfortunately, the cloud is not exempt from technology failure, malicious damage or human error, says Gerhard Conradie, Managing Director of Evolv Networks.


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Voice Solutions That Work – Even When Eskom Is Down

Reports show that companies who implement a VoIP communication system see a return on investment (ROI) within 3-6 months of implementation and save up to 30% of their previous communication expenditure.

With the available VoIP Communications and Automated Failover technology, any size business can reap the benefits of consistent connectivity and cost savings.

The time to make the switch to VoIP is today. We have years of experience with VoIP and will provide you with expert advice to ensure the most beneficial, most affordable voice solution is implemented with a guaranteed Service Level Agreement in place.

You will be up… even when Eskom or your fibre connection is down!


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