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IT process solutions: Easy to use and effective

We’ve all fumed at a supplier with a relentlessly bone-headed way of tracking and following up on orders. We’ve all had white-knuckled exchanges with people about why they don’t do their jobs properly.

We can all see bad processes and broken-by-design systems in companies we do business with, and yet there’s a 99.9% chance that on any day of the week, you can find one of your customers who thinks the same of you.

In your Strategic IT Manager Meetings, Evolv will ask tough questions about your process gaps, your IT gaps and refine how to fill them quickly and cost-effectively.

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Is Your IT System Knowledge Stored In The IT Person’s Head?

Passwords should be stored in a secure place, not just in someone’s head, not on an Excel sheet and not on a Post-It note stuck in a desk drawer.

Terry Childs famously refused to hand over the administrative passwords for core network devices after a dispute with the San Francisco Department of Telecommunications and Information Services in 2008.

Even though Childs eventually got jail time, the city incurred huge financial losses during its administrative lock-out.

This need not happen to your business.

 

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Want Loyal Customers? Use Social Theory To Design IT Services

The IT department must demonstrate it is listening, and the business units must show they’re making the effort to communicate their wants and needs.

This allows IT systems to find natural alignment with the business needs, rather than being force-fit from above.

Gerhard Conradie: Managing Director of Evolv Networks.

 

 

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Why IT Service Management?

Adopting cutting-edge tech, reducing costs and ensuring good governance are some of the many good reasons to adopt an ITSM strategy. But it is fundamentally designed to help align IT systems to what the business, not the IT department needs, says Gerhard Conradie, MD of Evolv Networks.

 

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Manufacturers: Hackers Ultimately Aim To Control Your Shop Floor

Neither anti-virus programs nor firewalls are effective at constantly blocking common attacks on the manufacturing industry, says Gerhard Conradie, MD of Evolv Networks.

The greatest risks to your manufacturing business may come down to simple permission errors or server misconfigurations that can be prevented by analysing the threats, understanding the potential impact and defining necessary security controls.

 

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Cloud file data requires backups?

There are many ways data can be lost. Sometimes technology just fails. Computers freeze and backup copies are lost. Servers crash and the information contained is lost. These are all potential sources of data loss which are normally associated with on-premises file storage systems, and unfortunately, the cloud is not exempt from technology failure, malicious damage or human error, says Gerhard Conradie, Managing Director of Evolv Networks.

 

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